At Kewan, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect when you use our website, mobile application and services, how we use it, and the choices you have.
1. Information We Collect
- Identity and contact details: full name, national ID or passport number, phone number, email address and postal address.
- Contract and unit details: the units you reserve or purchase, contract terms, payment plans and installment schedules.
- Payment information: payment amounts, dates and references. Card details are processed by our licensed payment providers and are not stored on our servers.
- Technical data: device type, operating system, app version, IP address and usage information that helps us keep the service secure and working well.
- Communications: messages, requests and feedback you send to our customer care team.
2. How We Use Your Information
- To create and manage your account, contracts and installment plans.
- To process payments and issue receipts.
- To send reminders about upcoming and overdue installments, and updates about your unit and project.
- To respond to your requests and provide customer and after-sales support.
- To improve our services, prevent fraud and keep our platforms secure.
- To meet our legal, accounting and regulatory obligations.
3. Legal Basis
We process your data to perform our contract with you, to comply with legal obligations, for our legitimate business interests, and, where required, with your consent.
4. Sharing Your Information
We do not sell or rent your personal data. We share it only when necessary with:
- Payment gateways and banks that process your payments.
- Service providers that host our systems or send notifications on our behalf, under strict confidentiality obligations.
- Government or judicial authorities when required by law.
5. Data Retention
We keep your data for as long as your contract is active and for the period required by applicable laws afterwards. When data is no longer needed, we delete or anonymise it securely.
6. Data Security
We use industry-standard technical and organisational measures, including encrypted connections, access controls and regular reviews, to protect your data against unauthorised access, loss or misuse.
7. Your Rights
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data, subject to our legal obligations.
- Opt out of marketing messages at any time.
8. Notifications
Payment reminders and contract updates are part of our service. You can manage marketing notifications from the app settings or by contacting us.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page, and we will notify you of any significant changes.
10. Contact Us
If you have any questions about this policy or your personal data, please contact the Kewan customer care team through the contact details shown on our website or in the app.